• TOP
  • Hotel Same-Day Delivery Service

Hotel Same-Day Delivery Service

Same-day baggage delivery from Tokyo hotels to Kyoto and Osaka hotels. 2,800 yen per article (tax included) when ordering via the internet.

Same-day delivery service is available between hotels in Tokyo and hotels in Kyoto or Osaka listed in the service table.

For example, you can bring your baggage to the bell desk of your hotel in Tokyo by 8:00 a.m. and check out.
Then you can go baggage-free via the Shinkansen to Kyoto. You can see the historic ancient capital,
try some flower arrangement or dress up as a geisha.
After enjoying a full day, you can check in to your Kyoto hotel in the evening.
The baggage will be waiting for you. Relax a bit, and then go out for some delicious Japanese food.

Easily stroll through shrines, cobblestone streets, and areas with stairs!
Perfect for stores with the small counters common in Japan!
You can even make service reservations while travelling from our smartphone site!
* Reservations must be received by two days before travel date
Convenient for Shinkansen travel!
No need to worry about buying too many souvenirs!

1. Hotels where service can be used

2. How to use service

Individual Travelers

1. Per-request billing

Request service via our computer or smartphone site by 5:00 p.m. of the two days before your departure (the day the article is to be picked up). Please be aware that payment must be made by credit card on the website. The order placement process is completed when you receive an order confirmation reply email (automatically sent).

2. Collection

Bring your luggage to the hotel front desk or bell desk by 8:00 a.m. on the day of departure. Our driver will arrive at 8:00 a.m. to pick up the luggage

3. Delivery

The luggage will be delivered to the specified hotel between roughly 5:00 p.m. and 7:00 p.m. Pick up your luggage from the hotel front desk when checking in.
※Delivery may be delayed depending on traffic or weather conditions.

When travel related companies (travel agencies, hotels, etc.) place service orders on behalf of customers

1. Per-request billing

After confirming that this service is offered at the hotel, by 6:00 p.m. two days in advance provide us, by telephone, fax, or via the email form, with ① your company name, ② the representative for your group, ③ your company telephone number, ④ the collection date, ⑤ the hotel the luggage is to be picked up from, ⑥ the hotel the luggage is to be delivered to, ⑦ the names of the customers that will be using the service (when there are multiple people, you may either submit all names or the name of the tour or group), ⑧ the type of luggage, and ⑨ the number of articles.When placing an order by fax, the order process will be complete when you have received a reply fax.

2. Collection

Bring your luggage to the hotel front desk or bell desk by 8:00 a.m. on the day of departure. Our driver will arrive between 9:00 a.m. and 11:00 a.m. to pick up the luggage

3. Delivery

The luggage will be delivered to the specified hotel between roughly 5:00 p.m. and 7:00 p.m. Pick up your luggage from the hotel front desk when checking in.

Reservation deadline
By 5:00 p.m. two days before you will be leaving or arriving at the hotel
This service can help with your sudden travel and work needs.
Also consider using it when you have made a large number of purchases while traveling.

3. Article size

[Articles which can be transported with the Hotel Same-Day Delivery Service]
Suitcases, golf bags, bags, skis, snowboards, cardboard boxes, etc.
There are regular (20kg or under) and large (20 to 30kg) size categories
  • * Only regular size service can be used for golf bags, skis, and snowboards.
  • * Non-standard sized articles can also be transported. Contact us directly by telephone for details.
Suitcases, travel bags
Regular
Weight of 20kg or less
Large
Weight of over 20kg and 30kg or less
紙箱
Regular
Combined dimensions (W+H+D) of 140cm
or less and weight of 20kg or less
Large
Combined dimensions (W+H+D) of 140cm to 240cm or weight over 20kg but 30kg or less

4. Recommended situations

The Hotel Same-Day Delivery Service is convenient for all kinds of situations.

Individuals planning to travel and sightsee inside Japan

Customers planning to travel along the Golden Route with large baggage encounter a surprising amount of difficulty with shrine stairs, narrow streets, and crowded roads. Some sites require visitors to remove their shoes and hold them as they tour the insides of buildings.
Hands-free travel is highly recommended, as it makes sightseeing easier and more pleasant.
Take advantage of this uniquely Japanese service, already used by many foreign tourists travelling in Japan.

Schools and groups planning excursions inside Japan

This service can also be used for school excursions to Japan from overseas. We collect baggage from hotels on the morning of the day of departure, and distribute it in individual class lots to destination hotels.
Normally baggage is distributed at a designated delivery counter, but it can also be delivered to a specified assembly location. Teachers who have taken students to the airport by train have praised the service, saying “Because nobody was carrying baggage, we were able to conduct everyone smoothly and safely.”

Companies planning incentive tours or training trips

Payment can be performed after service is provided for delivery of roughly 20 articles or more. Post-payment is often used for company incentive trips in which delivery is provided to participants free of charge.
Tour details are received in advance from tour providers or companies to provide a range of delivery methods tailored to the needs of customers, such as batch baggage pickup or having customers use the standard airport delivery application process, contacting our call center on an in individual basis so that baggage can be picked up when it is convenient for the customer.

SERVICES
Hotels where service can be used