Below are several frequently asked questions regarding the Airport Delivery Service.
If your question is not answered here, please contact us by telephone or email.
Same-day collection is available for orders placed by 12:00 p.m. in Tokyo, Kanagawa, Saitama, and Chiba. However, same-day collection is not available in some areas, so please call us to confirm in advance.
Same-day delivery is possible only for Tokyo’s 23 wards.
Please check the address information at the following URL.
We offer a wide range of delivery services for return trips, including specified delivery time service, refrigerated delivery, and TOP delivery. Please check at the QL counter for details.
Pamphlets with coupons are sent to travel agencies nationwide, so please inquire at the travel company with which you have made your travel plans. A 200 yen discount is applied to delivery service orders placed via our website, so please feel free to place your order online. (Discounts and coupons cannot be combined.)
We will create a collection ticket based on the information you provide to us when ordering the service. This collection ticket will be brought by the collection driver, so you do not need to prepare a label.
Cardboard boxes (with a combined width, height, and depth of 140cm or less), bags, golf bags, and skis may be sent. Some other articles may not be sent. Please contact us by telephone for details.
Payment is made when picking up baggage from the QL counters on the departure floors of airports.
Customers delivering baggage to hotels in the Narita area should stop by the Narita Airport QL counter and pay before departing.
When using round trip service, please purchase a “return delivery charge proof of payment certificate” from the counter. A 200 yen discount is offered for return delivery.
Please remove any tags and key holders, as they can become lost during transport.
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